AuraCue Support

The AuraCue support team reads every
message and usually replies within a couple of
days.

Need a hand with AuraCue?

Email customer-service@spark-jam.top and include your device model and iOS version so we can help you faster.

Contact Support

Frequently Asked Questions

01. What information does AuraCue process?

We process the content you select, your preferences and request context, generated results, a pseudonymous guest account ID, and limited device, usage, and diagnostic data.

02. How is my content processed by AI providers?

AuraCue removes personal identifiers before sending data to third-party AI, LLM, or content-safety providers. These providers receive only the anonymized input needed to process your request.

03. How long is my information retained?

We retain information only as long as needed to provide the service, maintain security, and comply with applicable law.

04. Does AuraCue use my chats for AI training or advertising?

No. Submitted content is not used to train general-purpose AI models, sold, used for ad targeting, or included in third-party analytics or attribution events.

05. How does AuraCue access photos, and why does it request tracking permission?

Apple’s photo picker gives AuraCue access only to the images you select. Optional App Tracking Transparency (ATT) permission is used for advertising measurement and does not affect core features.

06. How can I delete my account or data?

Use Me → Delete Account to delete your account. For other requests, email customer-service@spark-jam.top with the subject line “AuraCue Privacy Request.” Deleting the app alone does not delete your account.

07. What should I know before uploading a conversation?

Upload only content you are authorized to use, and remove unnecessary identifying details. AI-generated interpretations may be inaccurate and should not be treated as verified facts about another person.